FAQ
& BUSINESS FAQ

Q1. Are Goods  Sold Exchangeable?

Goods are sold on AS-IS  basis. Everything in our store is preloved goods, therefore it is the customer’s responsibility to check the goods carefully before making any purchases. We cannot entertain any request for an exchange, once you have made the purchase.

ITEMS SOLD ARE NOT RETURNABLE. *

 

Q2. What Days Is JJJ Open? Is JJJ Open On Public Holidays?

Jalan Jalan Japan store opens daily, that’s including all public holidays. On days that we are closed, notices will be displayed at our store entrance a week ahead and an announcement will also be made via JJJ Facebook page.

 

Q3. How Often Does JJJ Restock?

Any casual visitor who stepped into JJJ store might not have noticed any changes in our product offering. In fact, we restock our goods daily, and restocking is carried out almost every hour, every day. Our goods move off the shelves quite quickly, hence most items on display are less than a week old.

Our shipment of goods arrived at Port Klang weekly. After processing and cleaning, goods are forwarded to our warehouse before reaching our JJJ store.

 

Q4. Payment By Cash Or Credit Card?

Jalan Jalan Japan store accepts CASH and payment via Credit Card.

 

Q5. Can Anyone Pre Book Any Item?

We do not offer pre-booking service at our store as we always practice fairness to all our customers. However, if you have made your selections in our store and would like us to hold your purchases while you continue with your shopping or need to go to the bank, we can hold your basket for up to 3 hours only. The items in your basket will go back to the shelves after 3 hours or at the end of business day.

 

Q6. Does JJJ Do Delivery?

We DO NOT make deliveries. If you are planning to purchase bulky items like furniture, we advise you to arrange your own transportat.

 

Q7. Does JJJ Entertain Online Purchasing?

We do not have online purchasing facilities. You can only purchase our goods in JJJ store.

 

Q8. Hot Deals, Top Bargains

We will make announcement at our store and on JJJ Facebook page in the event of any major sales. The announcement will be made 7 days prior to the date.

 

Q9. We Only Sell; We Don’t Buy Policy

Many businesses have enquired if we purchase goods from them. The answer is, NO WE DO NOT. Jalan Jalan Japan is unique, as we do not have a Purchasing Department. All our items are shipped from Japan.

 

Q10. Have JJJ Introduced Any Discount Or Membership Card?

We do not have any discount or membership card as our regular price is already very attractive.

However, there is a 5% discount promotion for all your purchases when you present the Facebook/Instagram/Twitter posting on your purchases together with the hashtags #hargagiler #jalanjalanjapan to our cashier before you make your payment.

 

Q11. Enquiry On Job Vacancy 

As our business expands, we are looking to grow our team, and we are always interested in speaking to qualified candidates. We look for enthusiatic and outgoing individuals to join our motivated and dedicated team.

Please make an appointment to meet our store Manager and he/she will arrange the day and time for an interview. 

 

BUSINESS FAQ

We only sell, we DO NOT buy.
We receive many offers of preloved products from individuals and companies.  We are often asked if we wish to purchase their products, The answer is NO.

Why? All our products are shipped in from Japan by Bookoff Corporation. We can only sell these products and not from any other sources. Please accept our apologies that we cannot make any purchase locally.

 

 

Offers of retail space for our expansion plans.
Our management team welcomes offers for rental of retail spaces. We are interested in large spaces of 15,000-30,000 sq ft on a single floor is preferred. As our company sells preloved goods at low margins, it is important that our stores are located in AFFORDABLE malls.

Jalan Jalan Japan makes excellent tenants. We have opened in 3 locations over the last 3 years, and each of the malls has seen increased activities and visitors. Parking bays, public transport, presentable frontage, clean maintenance, truck access are some of the criteria we look for.

For your reference, the following is info on floor size of current stores: 

One City, Sky Park, USJ - approximately 25,000s q ft

1 Shamelin Mall, Cheras - approximately 17,700 sq ft

CenterPoint Seremban - approximately 21,000 sf ft

Please forward all proposals to: spencerwing@gmail.com

 

 

Offers for sponsorship of events.
We often receive requests for sponsorship for events. We regret to say we have a limited budget for such activities. However, our management team will be happy to listen to your request.

Please forward all proposals to: spencerwing@gmail.com